Here you will find answers to the most frequently asked questions about our vehicle cleaning services, the process, and your booking. If your question is not listed, we will be happy to help you personally.
4,7
414+ Google reviews
Booking an appointment is recommended so that we can allow enough time for your vehicle. Spontaneous customers are also welcome, depending on current capacity.
Appointments can be rescheduled or cancelled free of charge up to three hours in advance. For later rescheduling or cancellation, as well as no-shows, 80% of the booked amount will be charged. In justified exceptional cases, Drive Clean may voluntarily deviate from this policy; there is no entitlement to goodwill.
You can postpone or cancel your booking free of charge up to three hours before the agreed appointment. For any subsequent postponement or cancellation, as well as in case of no-show, 80% of the booked amount will be charged.
You will bring your vehicle to our location in the parking garage of the Westside Shopping & Leisure Center on level -2 10 minutes before the agreed appointment and hand over the vehicle key to us. Upon completion of the booked work, you can pick up your vehicle from us again.
Yes. You can also drop off your vehicle with us earlier. For a smooth process, we generally recommend arriving approximately 10 minutes before the agreed appointment.
Yes. A key box is available for a delivery before our opening hours. The required code will be provided to you in advance upon request.
Yes. If payment has already been made, you can also pick up your vehicle after our opening hours. You will receive the required pickup code from us.
Yes, if it is already known that the vehicle is unusually heavily contaminated, we recommend that you inform us of this when booking. This way we can better plan the time required. Should additional effort be required on-site, we will inform you before performing any chargeable additional work.
Yes. Depending on the cleaning service booked, additional services can be added. If you are unsure about which extras are suitable for your vehicle, we are happy to advise you.
No. You can drop off your vehicle with us and use the time during the cleaning for your own needs. As soon as your vehicle is ready for pickup, you can pick it up again with us.
As soon as your vehicle is ready for pickup, we will usually inform you via SMS or telephone. The prerequisite is that a correct mobile number was entered when booking. Please also refer to the estimated completion time provided and contact us briefly if you have any questions.
If you arrive late, we can only carry out the work that is realistically possible within the time remaining in your appointment slot. Extending the appointment is not always possible when further bookings follow. If you are 10 minutes or more late, we reserve the right to give the slot to another customer. If the appointment is missed as a result, 80% of the booked amount will be charged.
The duration depends on the booked service, the vehicle size, the condition of the vehicle, and any additional work that may be required. Extensive interior cleaning or heavy soiling require correspondingly more time than a simple cleaning.
Yes, if it is already known that the vehicle is unusually heavily contaminated, we recommend that you inform us of this when booking. This way we can better plan the time required. Should additional effort be required on-site, we will inform you before performing any chargeable additional work.
It depends on the condition of your vehicle and the desired result. For regular maintenance, a simpler package often suffices, while more severe dirt or a thorough cleaning require a more extensive service package. If you are unsure, we are happy to advise you on the selection.
Yes. Depending on the cleaning service booked, additional services can be added. If you are unsure about which extras are suitable for your vehicle, we are happy to advise you.
Private customers can pay in cash or by card. Payment by invoice is only possible by arrangement for business customers.
Yes. For vans, transporters and 7-seater vehicles, a flat surcharge of CHF 50.– will be charged due to the higher space and labor requirements.
Child seats may stay in the vehicle. The Premium package includes removing and organising personal belongings from the vehicle. With the Basic package, the vehicle must be cleared of personal belongings before it is handed over; only the areas accessible without moving personal items are cleaned.
In most cases, stains and odors can be removed very well or significantly reduced. We treat specific or particularly stubborn cases specifically and recommend discussing them in advance with us. However, depending on the cause, material and duration of exposure, in individual cases it may be possible to not completely remove the residues.
Please let us know about animal hair, strong odors, or other unusual contaminations as soon as possible during the booking process. This way, we can better plan for the necessary effort and appropriate treatment. If additional, fee-based work is necessary, we will inform you before it is performed.
Please send us a brief description and, if possible, photos. We will assess the cause, the affected area, and the estimated cost. For complex cases, an on-site inspection may be necessary before we can provide a binding price quote.
The ozone treatment costs CHF 150.– fixed. More complex special cleanings start at CHF 150.–. We confirm the final price or a price range after the assessment and before additional work is carried out.
If after the first ozone treatment there are still residual odors and a further treatment is advisable, we will perform a second ozone treatment free of charge.
No. Scratches and etching marks in the paint cannot be removed by an exterior wash alone. Depending on their condition, such paint defects can be significantly reduced or partially removed with professional polishing.
In many cases, tar and persistent insect remains can be removed with targeted treatment. However, in the case of residues that have already burned in for a long time, additional effort may be necessary or a change in the paint may remain. If additional, fee-based work is required, we will inform you beforehand.
Polishing is the right choice when fine scratches, holograms, dull patches or wash marks are to be reduced and the gloss improved. A ceramic coating makes sense when the restored paint should also be protected long term and later care made easier. Our ceramic coating already includes the necessary preparatory polishing.
The duration of a polishing depends on the condition of the paint and the desired result. For a ceramic seal, we need the vehicle for about 24 hours so that the individual work steps and the sealing can be performed professionally.
No, not all scratches can be completely removed. Fine scratches, holograms and washing marks can in many cases be significantly reduced or removed. In deeper scratches, the result depends on how far they have already penetrated into the paint. We only polish as far as is reasonable and safe for the paint.
Our ceramic seal is designed to last for 2 years. After the treatment, you will receive an insurance-approved certificate. For maximum durability, we recommend gentle vehicle washing using suitable cleaning agents and soft washing materials. Aggressive cleaners and abrasive products should be avoided.
Yes. We clean and prepare vehicles before leasing and rental car returns, as well as before selling, exchanging, or handing over. Which cleaning or preparation is advisable depends on the vehicle condition and the desired result. We are happy to recommend the appropriate scope of services.
No. We also prepare individual quotes for individual company vehicles and, upon request, create suitable agreements. As the number of vehicles increases, we can usually offer more attractive conditions.
Both are possible. Company vehicles can be cleaned at our location Westside. Depending on the assignment and location, cleaning at your company is also possible. We customize mobile services to suit your individual needs.
Yes. Upon request, we can combine several vehicle cleanings in a single month into one bill. The billing interval can be individually agreed upon if necessary.
As a rule, you will receive your individual offer within two working days.
Yes. For business customers, individual cleaning intervals and arrangements for regular or recurring vehicle cleaning can be set. We tailor the scope, frequency, and conditions to suit your fleet and your needs.
We perform glass repairs and minor repairs in-house. For larger paint jobs and specialized bodywork, we coordinate with selected specialist partners. Your point of contact remains Drive Clean throughout the process.
The costs depend on the damage, vehicle, required materials or spare parts, and the labor involved. After the assessment, we will provide you with a price or a corresponding cost estimate before the repair is carried out.
It depends on your insurance, the coverage available, and the nature of the damage. Glass, bodywork, and paint damage may be fully or partially covered depending on your insurance policy. We are happy to assist you with the damage settlement process.
Depending on the nature of the damage, we can cover your deductible. Alternatively, you can receive a Drive Clean voucher worth CHF 200.–. We will discuss which option is possible before the repair based on the damage and the insurance coverage.
As a rule, you will receive a response from us within two working days.
You have not found a suitable answer or are unsure which cleaning method is right for your vehicle? Contact us, we will be happy to advise you honestly and without obligation.
Choose the appropriate service or get personal advice for special requirements.
4,7
414+ Google reviews
